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FAQs

Frequently Asked Questions

Registration:

Is registration compulsory?
Yes, it is compulsory to register to shop at aapkacart.com.
Is email address and phone number mandatory while registering?
Yes.
Is my personal information secure?
Yes, please read our Privacy policy for more details.

Are there any charges for registration?
There are no charges for registration on aapkacart.com
Will my registration expire?
No, your registration will not expire.
What if I have forgotten my Password?
You can retrieve your password by clicking on “Forgot password” link on the sign in page or write to support@aapkacart.com for assistance.
Can I edit my personal information?
Yes, it can be done in “My account” section.

Payments:

How do I make a payment?
We accept Amex, MasterCard and Visa credit and debit cards. You can also use net banking and cash on delivery payment options.
Do you accept payment through cheque/demand draft?
No, presently we are not accepting payment through cheque/demand draft.
What happens if my credit/debit card has been compromised while making a payment online?
Please refer to our “Privacy policy” section. We do not collect or store your credit card information. If you think that your credit card has been compromised, then please report this immediately to your card-issuing bank.

Cancellation / Returns:

What happens if merchandise ordered is out of stock?
While you are adding an item to your shopping cart, if the merchandise is out of stock, you will be informed immediately and the merchandise will not get added to the shopping cart.
Is there a limit to the quantity that I can order?
No, when the ordered quantities are large, we may verify with you via e-mail/ telephone in order to ensure your security and confirm that you have indeed ordered these items.
Can I cancel an order?
Yes, you can cancel an order fully or partially within 24 hours from the time of placing the order. Please contact our customer care department with your order reference number. Please refer to the “Contact us” section for the contact details.
Can I change the shipping address of the order?
You can change the shipping address before your order is billed and shipped, by contacting our customer care department with your order reference number. Please refer to the “Contact us” section for the contact details.
How do I return a product?
For details on Returns, please refer to our “Return Policy”.

Shipping:

What is your shipping policy?
Please refer to our “Shipping Policy” section for details.
Do you deliver out of India?
At present, we don’t deliver out of India. We will soon start our global operations.
What if I am not available when you deliver the merchandise?
Should you not be present when our courier attempts to deliver your parcel, a second attempt will automatically be made within 48 hours. After the second attempt, our courier will not hold on to your parcel and the same will be intimated to the sender. Once the parcel has been sent back to us, you must wait until it arrives at our warehouse. We will re-dispatch it to you as per your instructions at an additional cost if applicable.
Can I book an order for delivery to more than one Address?
Currently, each order may be shipped only to a single address. If you wish to ship products to different addresses, you shall need to place multiple orders.
What are the shipping charges and/ or are there any additional charges?
We offer free packaging and shipping on selected products and delivery locations. Please refer to product details for any product specific shipping and delivery charges.
How can I track my order?
You can check your order status on our website www.aapkacart.com in the “My Account” section. Once your order is dispatched, you can track the shipment on our courier partner’s website with the tracking details shared with you. The details of the courier and your order tracking number will be provided after the dispatch of the product.
What is the stipulated delivery time for an order?
Generally, it is within 2-5 business days. Please refer to our “Shipping and Returns” section for more information on stipulated delivery time.
What should I do if I receive a different item from the one that I have ordered?
We will take utmost care and ensure that you receive what you have ordered. If you find that you have not received what you have ordered, please contact our customer care within 24 hours of receiving the delivery. Please refer to our “Delivery and Returns” section for more details.
I am concerned about sharing my credit card number/details online.
Be assured that we do not store your card details. When you enter the card details you are redirected to the respective bank’s secure payment site. The bank exchanges the data provided by you with your issuing bank through a secured socket layer. Your issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive / store your card details.
What do I do if my order is received in a damaged condition?
If you receive your parcel in damaged or tampered condition, you should refuse to accept it and return it to the courier personnel with all of the original packaging intact. You can call our customer care or mail us at support@aapkacart.com mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

Other Queries:

What type of products do you sell on-line?
Presently, we are engaged in selling Ethnic wears and women accessories. We have plans of expanding to other lifestyle verticals shortly.
Do you have any size charts?
Yes, please refer to our “Size Chart” section.
I live outside India. Can I place an order for a delivery in India?
Yes, please refer to our serviceable pin codes in the shipping and returns section.
How can I contact www.aapkacart.com?
You can call our customer care number between 8 am IST - 8 pm IST. Alternately, you can also write to us at support@aapkacart.com. You can contact us for the following: password related queries; login related queries; my account / profile change queries; payment related queries; merchandise / product related queries; website navigation related queries; pricing, promotion, discount related queries; Delivery and returns related queries; or anything else that you may wish to clarify about aapkacart.com and its products.
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